elliebillie.be is a part/shop/website of BV Rodebo.
Article 1: General provisions
The e-commerce website of Rodebo, a BV with registered office at Breendonkstraat 316A, 2830 Willebroek, 0776398193, tel 0473/95.41.08, email info@elliebillie.be and IBAN BE14 0689 4315 6083, hereinafter ‘supplier’ offers its customers the possibility to purchase the products from its web shop online.
These General Terms and Conditions apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order via the elliebillie.be web store, the Customer must expressly accept these Conditions, thereby agreeing to the applicability of these Conditions, to the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, unless they have been expressly accepted in advance, in writing and by BV Rodebo.
Article 2: Price
All prices stated are expressed in EURO, always including VAT and all other duties or taxes required by the Customer.
If delivery, reservation or administrative costs are charged, this will be stated separately.
The price statement refers exclusively to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.
elliebillie can only accept payments via the payment modules on the elliebillie website.
To ensure a secure online payment and the security of your personal data, the transaction data is sent over the internet encrypted with SSL technology. You do not need any special software to pay with SSL. You can recognize a secure SSL connection by the “lock” in the bottom status bar of your browser.
Article 3: Offer
Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer are not binding on elliebillie. elliebillie is only bound to an obligation of means with regard to the correctness and completeness of the information provided and is in no way liable in the event of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about, for example, sizes, colour, availability, delivery term or delivery method, we request that the Customer contact our customer service in advance.
The offer is valid while stocks last and can be adjusted or withdrawn at any time by elliebellie.
ellieblie cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
Article 4: Online purchases
An agreement is only concluded after acceptance of your order by elliebillie. elliebillie is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, elliebillie will inform you within 14 working days of receipt of the order.
This agreement contains all agreements made between the customer and elliebillie and supersedes all previously concluded agreements, arrangements and/or understandings between the customer and elliebillie.
Subject to proof to the contrary, elliebillie’s records serve as proof of the orders and payments made by the customer to elliebillie and of deliveries made by elliebillie. elliebillie acknowledges that electronic communications may serve as evidence. By accepting the terms and conditions, the customer also acknowledges this.
The confirmation of receipt states at least the following information: a description of the product purchased by the customer and the number of products purchased by the customer; the price of the product; customer data such as name, billing address, address to which the product is sent and email address of the customer; the order number of the agreement; the e-mail address and telephone number of elliebillie, where the customer can contact with questions about the order.
If an offer has only a limited period of validity or is subject to certain conditions, we will explicitly state this in our offer.
All goods are delivered to the delivery address given by the customer when ordering. When placing the order, you will be asked at least 2 times to check the address details.
If an incorrect or incomplete shipping address is still provided with the order and the shipment has been returned to Elliebillie, the agreed shipping costs must be paid again if the customer still wishes to receive the goods. The customer can also collect the goods free of charge by appointment. If the goods do not return to elliebillie, the entire order must be placed again.
The specified delivery times apply from the moment of receipt of payment by the customer.
If elliebillie cannot deliver on time, it will always inform the customer before the expiry of the foreseen delivery period. If this does not happen, the customer can cancel his order free of charge. In that case, elliebillie will refund the customer at the latest within 60 days after termination.
elliebillie makes every effort to pack the goods as correctly and safely as possible.
Also, elliebillie cannot be held responsible for any consequential damage due to late delivery or non-delivery by the carrier appointed by the company.
Article 5: Delivery and execution of the agreement
Unless otherwise agreed or expressly provided otherwise, the goods will be delivered to the Customer’s place of residence within 7 days of receipt of the order.
Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported by the Customer to elliebillie without delay and within 48 hours after delivery.
Our shipments are always at our risk. So you don’t have to worry about goods getting lost in the post. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for the transport and associated costs, unless otherwise agreed.
Article 6: Retention of title
The delivered items remain the exclusive property of elliebillie until full payment by the Customer.
If necessary, the Customer undertakes to inform third parties of elliebillie’s retention of title, e.g. to anyone who would seize the items not yet fully paid for.
Article 7: Right of withdrawal
The provisions of this article only apply to Customers who purchase items online from elliebillie in their capacity as consumers.
If the right of withdrawal applies:
The Customer has the right to withdraw from the agreement within a period of 14 calendar days without stating reasons.
The withdrawal period expires 14 calendar days after the day of the conclusion of the agreement.
In order to exercise the right of withdrawal, the Customer must inform BV Rodebo, Breendonkstraat 316A 2830 Willebroek by means of an unambiguous statement (e.g. in writing by post or e-mail of his decision to withdraw from the agreement.
If the Customer makes use of this option, we will immediately send the Customer a confirmation of receipt of his withdrawal on a durable data carrier (e.g. by e-mail).
To exercise your right of withdrawal, you can also use the information below:
specified model form. You can send this form to info@elliebillie.be
“MODEL FORM FOR WITHDRAWAL
(only complete and return this form if you wish to revoke the contract) –
To elliebillie.be, Breendonkstraat 316A 2830 Willebroek – info@elliebillie.be :
– I/We (*) hereby give notice to you that I/we (*) revoke our agreement concerning the sale of the following goods/provision of the following service (*)
– Ordered on (*)/Received on (*)
– Name/Names consumer(s)
– Address consumer(s)
– Signature of consumer(s) (only when this form is submitted on paper)
– Date
(*) Strike out what does not apply.””
In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must return or hand over the goods to BV Rodebo, Breendonkstraat 316A 2830 Willebroek, without delay, but in any case no later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to elliebillie. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods will be borne by the Customer.
If the returned product is in any way diminished in value, elliebillie reserves the right to hold the Customer liable and claim compensation for any loss in value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
If the Customer withdraws from the agreement, elliebillie will refund to the Customer all payments received from the Customer up to that point, excluding the standard delivery costs, within a maximum of 14 calendar days after elliebillie has been informed of the Customer’s decision to cancel the agreement. revoke. In the case of sales contracts, elliebillie may withhold reimbursement until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.
Any additional costs resulting from the Customer’s choice of a method of delivery other than the cheapest standard delivery offered by elliebillie will not be refunded.
Elliebillie will refund the Customer with the same payment method with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.
Article 8: Warranty
Under the law of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial warranty does not affect these rights.
To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer’s home, the Customer must contact elliebillie customer service and return the item to elliebillie at its expense.
The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.
With regard to the delivery of goods, we apply the statutory minimum warranty period of two years, if the goods do not conform to the order placed. This means that in the event of defects or defects in the goods, a free repair or replacement is possible up to two years after delivery.
As far as possible and reasonable, you have the choice between repair or replacement. Only in the event that the repair or replacement is excessive or impossible or cannot be carried out within a reasonable time, you have the right to demand a price reduction or the termination of the sales contract.
If the defect or defect manifests itself within six months after delivery, it will be deemed to have existed before delivery, unless we can prove otherwise. After six months, you will have to prove yourself that the defect was already present at the time of delivery.”
Article 9: Customer service
Elliebillie’s customer service can be reached via the contact page, by e-mail at info@elliebillie.be or by post at the following address Breendonkstraat 316A 2830 Willebroek. Any complaints can be directed to this.
Article 10: Sanctions for non-payment
Without prejudice to the exercise of other rights available to Elliebillie, in the event of non-payment or late payment from the date of default, the Customer will owe an interest of 10% per annum on the unpaid amount, ipso jure and without notice. In addition, by operation of law and without notice, the Customer owes a fixed compensation of 10% of the amount concerned, with a minimum of 25 euros per invoice.
Article 11: Privacy
See the privacy policy
Article 12: Use of cookies
During a visit to the site ‘cookies’ may be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.
‘First party cookies’ are technical cookies that are used by the visited site itself and that aim to make the site function optimally. Eg: settings that the user has made during previous visits to the site, or: a pre-filled form with data that the user has made during previous visits.
“Third Party cookies” are cookies that do not come from the website itself, but from third parties, e.g. an existing marketing or advertising plug-in. eg. cookies from Facebook or Google Analytics. For such cookies, the visitor to the site must first give permission – this can be done via a bar at the bottom or top of the website, with reference to this policy, which does not prevent further surfing on the website]
You can set your internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.
By using our website, you agree to our use of cookies.
Article 13: Infringement of validity – non-renunciation
If any provision of these Terms is held to be invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions.
Failure at any time by eliebillie to enforce any of the rights set forth in these Terms, or to exercise any right hereof, shall never be deemed a waiver of such provision and shall never affect the validity of those rights.
Article 14: Change of conditions
These Terms and Conditions are supplemented by other terms and conditions explicitly referred to, and the general terms and conditions of sale of […]. In the event of any contradiction, these Terms and Conditions shall prevail.
Article 15: Evidence
The Customer accepts that electronic communications and backups can serve as evidence.
Article 16: Applicable law – Disputes
Belgian law applies, with the exception of the provisions of private international law regarding applicable law.
If we cannot resolve it together via our personal complaints service at info@elliebillie.be, you can contact Safeshops.be as a consumer. Safeshops.be will mediate between you as a consumer and us, if your complaint is accepted by them. Only complaints submitted via the complaint form
https://www.safeshops.be/nl/consumers-complaints/ are submitted. In this way, this label organization immediately has all the correct information to further handle your complaint.
We also inform you that there is a dispute settlement procedure with the Consumer Ombudsman Service (https://consumentenombudsdienst.be/nl).
The courts of the Consumer’s place of residence have jurisdiction in legal disputes. The Consumer can also contact the ODR platform (http://ec.europa.eu/consumers/odr/).
You can download these general terms and conditions in PDF via https://staging7.elliebillie.be/pdf-algemene-voorwaarden-elliebillie/
